Delivery platforms like Meituan and Eleme have rolled out the “contactless delivery” feature that prevents direct contact between drivers and customers. Both of them can use the app to decide where to drop off the order. At the checkout page, customers can click on “contactless delivery” feature and then they set where the order should be dropped off.
Coronavirus: JD Uses Drones to Deliver Goods in Wuhan: READ MORE
The real innovation is made by IA
Beijing-based e-commerce giant JD.com used unmanned vehicles to deliver food and medical supplies in Wuhan. Cainiao, Alibaba Group’s logistics arm, launched the Green Channel initiative on January 25 in response to the increased demand for protective clothing and medical supplies, especially for front-line medical staff in Hubei province. According to media, in just nine days, Cainiao received more than 7,000 calls and shipped over 5 million medical products to Wuhan and neighbouring cities. Western providers are following the same path. UK food delivery app Deliveroo has launched a “no-contact drop-off service”. This provides restaurants with additional packaging and seals for orders to be left on customers’ doorsteps.
As coronavirus continues to extend its global reach, the transportation and logistics network is being tested. Many residential compounds are taking steps to limit the spread of the coronavirus. Most compounds in China no longer allow delivery drivers to enter. Robots are among us. Robotics changed the whole logistics game. In China even small companies already implemented its warehouses with AGV and AI. In fact, in the latest years, logistics had to face two challenges: a fast growth of online retail and the decrease of the available workforce. And now keep the safety of both riders and customers. In this environment, the industry found in automation the perfect tool to grow the business and to optimize the operations.